What Is A Chatbot & How Can Chatbots Help Boost Your Business
Chatbots are the future of automated marketing through your website or through social media. In…
5th September, 2022
Chatbots are an emerging trend in artificial intelligence (AI) to automate the interaction between websites and visitors. In this category you can read about chatbots, what chatbots are, how chatbots can be used and why chatbots can help turn your online business around.
Chatbots are used to simulate live chat between a visitor to your website or social media platform and your customer service agent. Instead of having a real person as your customer service agent, the chatbot takes over this role, meaning you can provide customer support 24 hours a day, seven days a week.
Chatbots are complex systems which create a funnel to take your visitors to the destination you want them to arrive at, based upon their responses and interaction with the series of questions you build the chatbot upon. In these posts, we look at chatbots in more detail.
Advantages Of Chatbots
The greatest advantage of using chatbots is that you can provide your website visitors with customer service 24 hours a day. The chatbots will provide the visitors with the information they are looking for quickly and accurately. There is also the option with most chatbot platforms to enable a chat to be escalated to a real person, if the chatbot is unable to answer the question being posed. This has the advantage of being able to deal with more important or serious queries by an experienced member of staff, whilst the majority of queries will be handled automatically by the chatbot, to the satisfaction of the visitor.
What Are Chatbots used For?
There are many different uses for chatbots, but common uses for chatbots are for customer support, booking appointments and keyword recognition. Other chatbots can be more complicated and involve machine-learning.
Setting-Up Chatbots
Chatbots are complex things to set-up to work well for you. Generally, they will cost several thousand pounds to have them configured and there is great importance in mapping out a funnel, which will function seamlessly, whilst providing for the needs of both your visitors and your business.
Discover More About Chatbots
Throughout the posts about chatbots, we will investigate how you can make chatbots work well for you and how you can create imaginative and engaging chatbots to help boost your online buisness.